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1Z0-1161-1考題資源 & 1Z0-1161-1考試備考經驗

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Oracle 1Z0-1161-1 考試大綱：

主題
簡介

主題 1

OMBPs for CX Sales: This section of the exam measures the skills of OGL Administrators and focuses on the sales process within Oracle Modern Best Practice. It explains the journey from lead generation to a successfully closed opportunity, ensuring a structured and efficient sales workflow. The design aspects and important considerations for implementing CX Sales OMBPs are discussed to help organizations streamline sales operations. Additionally, key performance metrics are described, offering a way to measure and track the success of CX Sales OMBPs.

主題 2

OMBPs for CX Service: This section of the exam measures the skills of OGL Administrators and focuses on customer service processes within Oracle Cloud. It explains the process from initial customer contact to service resolution, ensuring efficient and timely handling of customer inquiries. The design considerations and important takeaways for CX Service OMBPs are discussed, helping businesses improve their service operations. Additionally, key metrics are outlined to measure the successful execution of CX Service OMBPs, ensuring high-quality customer support and satisfaction.

主題 3

Oracle Cloud Applications and Oracle Modern Best Practice (OMBP): This section of the exam measures the skills of OGL Administrators and covers the offerings and capabilities of Oracle Cloud Applications. It explains how Oracle Cloud solutions help businesses streamline operations, enhance customer experience, and improve decision-making. The key features of the Oracle CX suite are outlined, providing insight into its role in customer engagement. Additionally, it explains how data flows between various CX Modern Best Practices (OMBPs) to ensure seamless integration and operational efficiency.

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最新的 Oracle Sales Force Automation 1Z0-1161-1 免費考試真題 (Q47-Q52):

問題 #47
Which strategy aligns with the Campaign Execution to Opportunity OMBP to maximize its effectiveness?

A. Focus on a marketing campaign that emphasizes email as the customers' primary preferred platform.
B. Personalize campaign content and offers based on customer segments, ensuring a tailored and engaging customer experience.
C. Conduct campaigns with moving goals or targets, providing multiple methods for measuring success.
D. Implement a one-size-fits-all campaign approach, sending general messages to all customers.

答案：B

解題說明：
The Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing focuses on converting campaign efforts into sales opportunities. The strategy that maximizes effectiveness is to personalize campaign content and offers based on customer segments, ensuring a tailored and engaging customer experience.
Personalization: Tailoring content to specific segments (e.g., by industry, behavior, or demographics) increases relevance, engagement, and conversion rates.
This approach leverages CRM data and analytics to target the right customers with the right offers, driving opportunity creation.
Option B (One-Size-Fits-All): Generic campaigns lack relevance, reducing effectiveness.
Option C (Email Focus): Limiting to one channel ignores customer preferences and omnichannel opportunities.
Option D (Moving Goals): Inconsistent targets confuse focus and dilute measurable success.
Oracle Fusion CX Marketing documentation, such as "Campaign Management Guides," emphasizes personalization as a cornerstone of effective campaign execution.

問題 #48
What is the purpose of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?

A. To eliminate the need for customer support.
B. To provide agents with real-time customer context and AI-powered tools.
C. To focus on agent training without resolving customer issues.
D. To automate customer inquiries and reduce agent interaction.

答案：B

解題說明：
The Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service streamlines issue resolution. Its purpose is to provide agents with real-time customer context and AI-powered tools.
Real-time Context: Delivers customer history and issue details for informed responses.
AI-Powered Tools: Includes knowledge search and predictive suggestions, enhancing resolution speed and quality.
Outcome: Boosts agent efficiency and customer satisfaction.
Option A (No Support): Contradicts the OMBP's service focus.
Option B (Training): Training alone doesn't address resolution.
Option D (Automation): Focuses on agent assistance, not full automation.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides," supports this purpose.

問題 #49
What is the purpose of the Global Order Promising feature in Oracle Fusion Cloud SCM?

A. To eliminate the need for supplier collaboration.
B. To guarantee same-day delivery for all orders.
C. To focus only on local inventory availability.
D. To provide real-time order commitment dates based on supply and demand constraints.

答案：D

解題說明：
The Global Order Promising (GOP) feature in Oracle Fusion Cloud SCM ensures accurate order fulfillment planning. Its purpose is to provide real-time order commitment dates based on supply and demand constraints.
Functionality: GOP analyzes global inventory, production capacity, and supplier lead times to calculate realistic delivery dates.
Benefit: Enhances customer satisfaction by setting reliable expectations in real-time.
Option A (No Collaboration): GOP integrates supplier data, not eliminates it.
Option C (Same-Day Guarantee): Unrealistic and not its purpose.
Option D (Local Focus): GOP considers global, not just local, constraints.
Oracle Fusion Cloud SCM documentation, such as "Order Management Guides," details GOP's real-time promising capability.

問題 #50
What is the primary function of the Supplier Portal in Oracle Fusion Cloud CX?

A. To eliminate the need for supplier collaboration.
B. To automate the creation of supplier contracts.
C. To provide real-time analytics for supplier performance.
D. To allow suppliers to manage purchase orders and invoices in real time.

答案：D

解題說明：
The Supplier Portal in Oracle Fusion Cloud CX (and SCM) facilitates supplier interactions. Its primary function is to allow suppliers to manage purchase orders and invoices in real time.
Capabilities: Suppliers can view, update, and submit purchase orders and invoices directly, improving efficiency and transparency.
Benefit: Streamlines procurement and payment processes.
Option A (Contracts): Contract creation is separate from portal functions.
Option B (No Collaboration): Enhances collaboration, not eliminates it.
Option C (Analytics): Analytics may be available but aren't the primary focus.
Oracle Fusion Cloud CX and SCM documentation, like "Supplier Portal Guides," supports this function.

問題 #51
How can organizations maximize the benefits of the Capture Launch activity in the Lead to Opportunity OMBP to improve their sales pipeline?

A. By prioritizing leads based on the monetary value of potential deals.
B. By using a lead distribution strategy that assigns the optimal sales representative.
C. By relying on marketing automation tools to capture and qualify leads.

答案：B

解題說明：
The Lead to Opportunity OMBP in Oracle Fusion Cloud CX Sales focuses on converting leads into sales opportunities, with the Capture Launch activity initiating this process. Organizations can maximize benefits by using a lead distribution strategy that assigns the optimal sales representative.
Optimal Assignment: Matching leads to reps based on expertise, territory, or past performance increases the likelihood of successful conversions, improving pipeline quality.
This strategy leverages data-driven insights (e.g., from CRM analytics) to ensure the right rep handles the right lead, enhancing efficiency and outcomes.
Option A (Monetary Prioritization): Focusing solely on deal value may neglect smaller, high-potential leads, limiting pipeline growth.
Option B (Marketing Automation): Automation aids capture and qualification but doesn't address the critical handoff to sales reps, which is key in Capture Launch.
Oracle Fusion Cloud CX Sales documentation, like "Lead Management Guides," underscores intelligent lead distribution as a best practice for pipeline optimization.

問題 #52
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